Forum di prova - What is a Contact Center Wallboard? A contact center wallboa earasryhqaey - Lun Ott 28, 07:20:25 Oggetto: What is a Contact Center Wallboard? A contact center wallboa
What is a Contact Center Wallboard?
A contact center wallboard is a visual communication tool used to display real-time information related to contact center performance. In a contact center
, a wallboard can be used to display timely data related to ticketing systems, ERP, Web content etc. You can display data in text, images
, video or graphical format.
A contact center wallboard can help your contact center in increasing your customer satisfaction quota, agent retention, increasing revenue, and what not. But what is a wallboard? It is not a notice board or a pen board where you put up motivational messages to boost sales and productivity. It is a rather more technical tool which is meant to boost performance and productivity.
Overall
, it is an effective tool to make your call center a more engaged and customer friendly space.
Data filtration and selectivity
On a contact center wallboard, you also have the option to filter out data as per business requirements and specifications. This gives you the access to real-time and threshold driven data. Thresholds enable proactive customer demand management, leading to improved service levels and reduced wait times for customers.
Customization - Business to business basis
Contact center wallboards are often customizable tools, which can cater to a lot of business specific requirements
, allowing new display formats to be created easily to focus on individual, skill颅-group queue, or team performance. The user interface enables unlimited thresholds to be configured against Key Performance Indicators (KPIs) so that managers, team leaders and agents can be proactively alerted when there is a potential or actual issue within the contact center.
Advantages of using a contact center wallboard
Using a wallboard has many advantages over not using one. The following benefits highlight some of the most common advantages:
鈥?Clearly communicate important information to everyone on floor
, including agents, managers and supervisors
鈥?Enables contact center optimization
鈥?Increases your ROI, by enhancing productivity
鈥?Ensures that enough emphasis is laid upon customer satisfaction
鈥?Works well with other tools like CRM
鈥?A great tool for agents to manage customer care standards
鈥?鈥楢udible Alerts鈥?make it even more catchy
鈥?Motivational alerts or specific mentions can boost agent productivity
鈥?A great tool to real-time performance monitoring
鈥?Web-based access, making it easy for a seamless integration
Thus
, one can see the advantages of contact center wallboard. Hence, by incorporating it in the office is definitely going to be a smart move.
In a contact center, it is very important that your workforce work up to the mark of perfection without being lethargic or with diminished spirits. A contact center wallboard does exactly the same by giving you, as a manager
, a bird鈥檚 eye view to proactively manage customer demands and agent鈥檚 performance.
Introducing Blazon Pro from Teckinfo Solutions, leading provider of contact center software worldwide. Embracing the technology of the display systems by qualified integrations with different databases and softwares which are already running in contact centers. Integrate your call center software with BlazonPro wallboard today. Click to know more about Teckinfo鈥檚 Wallboard .
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Retail Theft And Its Link To The Recession Business Articles | January 3, 2011
Research has shown that the recession bears a direct link to the surge in shoplifting and violence against staff. It would seem that more people now, than ever before
, are prepared to steal to help maintain their quality of life.
From the recent research put out by the British Retail Consortium, traders have described a distinct rise in hostility and shoplifting as a direct result of the recession.
The most recent crime review by the trade body the British Retail Consortium shows retail theft carried out by the public increased by a third between 2008 and 2009.
It makes outrageous reading that a shop theft takes place almost every minute of the day, twenty four hours a day, and is one reason why business experts are requesting that the police and those others who are in authority take retail theft more seriously.
Not only did this study show a rise in retail theft but more disturbingly
, violent behaviour against staff also increased and as a result shop keepers are asking the police to do more to care for them and their stock.
It is said that twenty two thousand employees all over the country claim they have been under attack by customers and a spokesman for the British Retail Consortium states that the police and others in the criminal justice system do not take retail theft seriously enough.
The study carried out the BRC encompassed sixty leading stores, who between them have over one million employees and has a market coverage of almost half.
So what exactly does half million a shoplifting thefts a year equate to in monetary terms? Well the answer is over one billion GBP in lost revenue for the retailers of the United Kingdom.
And it is even possible that these figures are understated as the belief amongst industry experts is that many crimes go unreported and as a result the figure could be twice as high.
This is not a victimless crime and many people will try and persuade you otherwise but just keep in mind it will be the honest shopper who suffers the additional monetary costs whilst it is left to the unfortunate employee to bear the emotional and psychological cost that comes from the distress of an attack in their workplace.
So the question has to be asked; is this situation lik.
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